Cancellation Policy

Booking & Payment All sessions must be booked in advance through the official TLC Coaching booking platform. Full payment is required at the time of booking to confirm your session. Sessions are not reserved without completed payment. Session Details All sessions are virtual (via Zoom) and conducted in a confidential, judgment-free space. Sessions are one-on-one and rooted in the TLC S.T.E.P.S.™ method, offering personalized support, clarity, and strategic realignment. These sessions are coaching-based only and are not a substitute for licensed therapy, mental health treatment, or medical advice. Cancellation & Rescheduling You may reschedule your session with at least 24 hours’ notice via the link provided in your booking confirmation email. Cancellations made less than 24 hours before the scheduled time are considered late cancellations and are non-refundable. Missed sessions (no-shows) are marked as completed and are non-refundable and non-transferable. If you experience a legitimate emergency, please email trinette@iamtrinettelcollier.com and we will do our best to accommodate within reason. Refund Policy Due to the time, energy, and preparation involved in each session, all sales are final. No refunds will be issued for completed or missed sessions. Coaching is a collaborative process, not a guaranteed outcome. While many clients experience breakthroughs and renewed clarity, Trinette L. Collier, LLC and TLC Coaching cannot guarantee specific results. Your outcomes depend on your commitment to the process and willingness to take action. If you are not fully satisfied with your experience, you are welcome to email Coach TaShon at trinette@iamtrinettelcollier.com to discuss a possible resolution or a one-time follow-up session at a reduced rate. Coaching Confidentiality All TLC Coaching sessions are conducted in a safe, private environment. Information shared during sessions is kept strictly confidential and will never be shared without your written consent—unless legally required. Client Responsibility By booking a session, you acknowledge that: You are voluntarily participating in a coaching relationship designed to support your personal development. You are responsible for your own results, decisions, and actions. You agree to arrive on time, distraction-free, and prepared to engage fully in the session. Acknowledgment By booking any TLC Coaching session, you confirm that you have read, understood, and agreed to these service terms and policies.

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